This Privacy Policy explains how Cheezious Pakistan (referred to as the Company, we, us or our) handles information in connection with PrimeFlow (the Application), a private application that we provide to our own personnel for internal operational purposes. We are committed to handling information responsibly and in a manner that respects both the legitimate interests of the Company and the privacy of the individuals who use the Application. By accessing or using the Application, you acknowledge that you have read and understood this Policy.
We collect only the information that is reasonably necessary to operate the Application and support our business. We do not sell your information, and we do not use it for advertising. Access to information is limited to authorised personnel who need it for their work. This summary is provided for convenience only and does not replace the full Policy set out below.
- Scope of this Policy
- Information we collect
- Device permissions
- How we use information
- Location information
- Service providers
- Access and disclosure
- How we protect information
- Retention of information
- Account deactivation and deletion
- Your choices
- Children's privacy
- Changes to this Policy
- How to contact us
1. Scope of this Policy
The Application is an internal tool made available only to authorised users, meaning employees, personnel and other individuals who have been granted access by the Company. It is used as part of your role and responsibilities with the Company and is not offered to the general public. This Policy applies to the information we handle when you access and use the Application in that capacity. Your use of the Application may also be subject to the Company's internal workplace policies, which apply alongside this Policy.
2. Information we collect
We collect the categories of information described below, and only to the extent reasonably necessary for the purposes set out in this Policy.
Account and identity information
Information that identifies you as an authorised user, such as your name, your user credentials, the role assigned to you, the department or location you are associated with, and relevant contact details, as provided and maintained by the Company.
Information you provide through the Application
The information you submit when you use the Application, including the tickets and complaints you raise, along with any descriptions, comments, updates and attachments you choose to include, such as photographs or voice recordings. This information is captured only when you choose to provide it.
Location information
Location information associated with your device while you are on an active work shift, used to support operational coordination. Please refer to the section titled Location information for further details.
Device and usage information
General information relating to your device and your use of the Application, which assists us in providing the service, keeping records, maintaining security and improving the Application.
Account and identity Tickets and attachments Photographs and voice recordings Location during active shifts Device and usage information
3. Device permissions
In order to provide certain features, the Application may ask for your permission to access features of your device, such as your location, camera, microphone and the ability to send you notifications. You are asked to grant these permissions when the relevant feature is used, and you may decline them or withdraw them at any time through your device settings. If a permission is not granted, the feature that depends on it may not be available or may not function as intended.
4. How we use information
We use the information we collect for legitimate internal business purposes, including to:
- authenticate users and provide access to the Application;
- receive, assign, manage and resolve tickets and complaints;
- make relevant information available to the authorised personnel handling a matter;
- support operational coordination of personnel during active work shifts;
- prepare reports relating to performance, service levels and operations;
- send notifications relating to assignments, updates and other operational matters;
- maintain records and audit trails for accountability purposes;
- protect the integrity and security of the Application and prevent misuse; and
- operate, maintain and improve the Application.
5. Location information
Location information is collected only while you are on an active work shift, that is, from the time you start your shift within the Application until the time you end it. The Application does not collect your location outside of an active work shift.
While a shift is active, the Application may collect location information in the background so that operational coordination can continue without the Application needing to remain open on your screen. The Application provides a clear and visible indication while location collection is active, so that you are aware when it is taking place. Collection stops when your shift ends or when you sign out. We use location information solely for operational coordination and the management of work shifts. We do not use it for advertising, and we do not make it available to any third party for that party's own purposes.
6. Service providers
We may engage carefully selected third party providers to support certain functions of the Application, such as the delivery of notifications and the display of maps. These providers are permitted to handle information only to the extent necessary to perform services on our behalf, and they are expected to protect that information appropriately. We do not permit the use of advertising networks, advertising identifiers or behavioural tracking within the Application.
7. Access and disclosure
We do not sell, rent or trade your information. Within the Company, access to information is limited to authorised personnel on a need to know basis, in accordance with the role assigned to each user, so that individuals are able to access only the information appropriate to their responsibilities. We may disclose information where we are required or permitted to do so by law, or where disclosure is reasonably necessary to protect the rights, property or safety of the Company, its personnel or others. In such cases, we disclose only what is necessary in the circumstances.
8. How we protect information
We maintain reasonable administrative, organisational and technical safeguards designed to protect the information we handle against unauthorised access, use, alteration, loss or disclosure. While no method of safeguarding information can be guaranteed to be entirely secure, we take appropriate steps, and keep them under review, to maintain the confidentiality and integrity of information in our care.
9. Retention of information
We retain information for as long as your account with the Company remains active and for as long as is reasonably necessary to fulfil the purposes described in this Policy. We may also retain certain information for longer where this is required to meet legal, audit, record keeping or other legitimate business requirements. When information is no longer required, we take steps to delete it or render it no longer attributable to you.
10. Account deactivation and deletion
As the Application is provided for internal use, accounts are administered by the Company. When your access comes to an end, your account is deactivated. You may also request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details provided below. We will consider and respond to verified requests in accordance with applicable requirements, taking into account any information we are required or entitled to retain.
11. Your choices
- You may decline or withdraw device permissions, such as location, camera, microphone and notifications, through your device settings, in which case the related features may be limited.
- Ending your work shift or signing out stops the collection of location information.
- You may ask what personal information we hold about you and request that it be corrected, by contacting your department head or the Company using the details below.
- You may turn off non essential notifications through your device settings.
12. Children's privacy
The Application is intended solely for adult employees and authorised personnel of the Company. It is not directed to children and is not intended for use by them, and we do not knowingly collect personal information from children.
13. Changes to this Policy
We may update this Policy from time to time. Where we make a material change, we will update this page and the revision date shown above. Your continued use of the Application following the posting of any changes indicates your acceptance of the updated Policy.
14. How to contact us
If you have any questions or concerns regarding this Policy or the way in which your information is handled, please contact the Cheezious Pakistan IT department at it.lhr@cheezious.com.